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Front Cover
Title Page 3
Copyright Page 4
Author's Dedication 5
Table of Contents 7
Foreword by Guy Kawasaki 11
Acknowledgements 13
A Note on Terminology 15

Part I
Introduction to Netiquette

    Chapter 1
    When in Cyberspace... 19
    Chapter 2
    The Many Domains of Cyberspace 25
    • The Internet 25
    • Commercial online services 28

Part II
Netiquette Basics

    Chapter 3
    Core Rules of Netiquette 32
    • Rule 1: Remember the human 35
    • Rule 2: Adhere to the same standards of behavior online... 37
    • Rule 3: Know where you are in cyberspace 38
    • Rule 4: Respect other people's time and bandwidth 39
    • Rule 5: Make yourself look good online 40
    • Rule 6: Share expert knowledge 42
    • Rule 7: Help keep flame wars under control 43
    • Rule 8: Respect other people's privacy 44
    • Rule 9: Don't abuse your power 44
    • Rule 10: Be forgiving of other people's mistakes 45
    Chapter 4
    Introduction to Electronic Mail 47
    • Anatomy of an email message 47
    • Those wacky email features 50
    • When to send files (and when not to) 53
    • Email flames 54
    • Email as a substitute for live interaction 54
    • Email Never-Neverland: home of the lost messages 55
    Chapter 5
    The Elements of Electronic Style 57
    • Tone of voice online 58
    • The "FLAME ON/FLAME OFF" notifier 58
    • Looking good online 58
    • Signature files 62
    Chapter 6
    Netiquette for Discussion Groups 65
    • You and your virtual buddies 65
    • Developing time-saving habits 67
    • Things never to post to a discussion group 68
    Chapter 7
    The Art of Flaming 71
    • Flame wars 73
    • The problem flamer 74
    • The varieties of flaming experience 75
    • "Censorship" on the net 79
    • Flame newsgroups 79
    • Apologizing 80
    Chapter 8
    Netiquette for Information Retrieval 81
    Chapter 9
    Egregious Violations of Netiquette 83
    • Cyberspace predators 83
    • Alternate personae 84
    • Electronic forgery 84
    • Chain letters 85
    • Electronic hoaxes 85
    • Rumors 86
    • Email harassment 87
    • Worms and viruses 87
    • Snooping 88
    • Mailbombing 88

Part III
Business Netiquette

    Chapter 10
    Electronic Mail at Work 91
    • The effects of email on the working world 92
    • Emailing the CEO 93
    • Emailing the company 94
    • Email overload-real 96
    • Email overload-imagined 97
    • Snail mail ignorers 98
    • The agony of automatic deletions 98
    Chapter 11
    You, Your Company & Cyberspace 101
    • Netiquette and company policy 101
    • Netiquette vs. business etiquette 102
    • Company privacy policies 103

Part IV
Social Netiquette

    Chapter 12
    Netiquette at Home 107
    Chapter 13
    Netiquette at School 109
    • Kids in cyberspace 110
    • Knowing whom to ask, or the art of getting help 111
    Chapter 14
    Love & Sex in Cyberspace 115
    • Things to watch out for 117
    • Pornography in cyberspace 119

Part V
Legal & Philosophical Issues in Netiquette

    Chapter 15
    Email Privacy--a Grand Illusion? 125
    • Company policies on email content and privacy 127
    • Encryption: privacy protection or national security threat? 129
    Chapter 16
    Copyright in Cyberspace 133
    • Warning and disclaimer 133
    • Some basic information on copyright 133
    • Copyright and posted material 136
    • The promise of Xanadu (it'll be ready in 6 months) 139
    • Conclusion: Whither Netiquette? 141
Endnotes

Bibliography 143

    Printed Works 144
    Works Available Online 146
Index 149
Colophon 155
Back Cover


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